Alain Nahle

Digital Innovation & Business Analysis

📧 contact@alainnahle.com 📍 Monterrey, México

Professional Experience

Client Support Analyst

Q4 Inc. • Oct 2022 - Aug 2024
  • At Q4 Inc, I was responsible for handling client requests to update files and quarterly results on Investor Relations (IR) websites, configuring site users, and communicating with clients via email or phone. Throughout my tenure, I excelled in swift request resolution, striving for maximum customer satisfaction in every interaction.
  • Achieved an average rating of 4.8 out of 5 stars in CSAT.
  • Eventually responsible for shadowing and soft training to new hires by answering questions through the support channel in slack and helping other team members to resolve any issues they faced to resolve a client request.

Associate Software Engineer

Hexaware Technologies • Aug 2021 - Oct 2022
  • At Hexaware, I handled customer support via phone and email, primarily ensuring McAfee software functioned correctly and resolving software configuration and installation issues.
  • Achieved an average rating of 5 out of 5 stars in CSAT.
  • Eventually responsible to help other team members to resolve any issues they faced to resolve a client request.

Customer Service Representative

Sitel • Nov 2018 - Mar 2020
  • At Sitel I was responsible of handling phone calls related to service inquiries and support requests for XFinity customers, later on for SMA Australia clients.
  • Achieved an average rating of 4 out of 5 stars in CSAT.
  • Eventually responsible to help other team members to resolve any issues they faced to resolve a client request.

Propietary / Owner

laps Center • July 2008 - Nov 2020
  • As a business owner at Laps Center I was responsible to attend client requests to repair Apple and Microsoft computers, Web development using HTML and CSS, Network configuration, design, installation and support. My customers were mainly high-end private corporate clients and general public.
  • Achieved an excellent customer engagement, client loyalty was based on the service provided rather than price.

Education

Master in Business Analysis

ESDEN Business School | QBit • Oct 2024 - Present

UX Design

Google | Coursera • Oct 2024 - Present

Data Analyst

TripleTen • Sept 2024 - Present

Major in Business AI

ADEN Business School • Aug 2024 - Present

HighSchool

Centro de Estudios Universitarios • Aug 1989 - June 1991

Certifications

Time Management

Harvard Business Publishing • Nov 2024
See Certificate

Monitoring and Implementation of AI Projects

ADEN Business School • Nov 2024
See Certificate

Foundations of User Experience

Google | Coursera • Oct 2024
See Certificate

Big Data and Ethics: Foundations for AI

ADEN Business School • Oct 2024
See Certificate

Attracting and Cultivating Talent

Harvard Business Publishing • Sept 2024
See Certificate

Deep Learning Workshop

ADEN Business School • Sep 2024
See Certificate

Skills

HTML5 CSS3 JavaScript Python Data and Business Analysis SalesForce Business AI Power BI Tableau SCRUM Visual Studio Risk Analysis Agile Management

Soft Skills

Effective Communication Responsability Negotiation Team Work Ethical Conflict Solving English C2 Spanish Employee Engagement Leadership Adaptability Active Listening